We at Hungry Buddy Limited (“we”, “our”, “us” or “Hungry Buddy”) we are committed to protecting the privacy of all visitors of our website www.hungrybuddy.co.uk or mobile applications, platform or device (together, the “our sites”).
1. HOW WE COLLECT YOUR INFORMATION
1.1. We collect your personal information depending upon your use of our Website to place an order. We also look at how visitors use our Website, or all of the following personal and non-personal data to help us improve our services and optimize customer experience.
1.2. We collect information:
a. When you create a Hungry Buddy account with us or you change your account settings;
b. Identify you when you sign-in to your account (name, address, IP address, operating system, web browser type and version)
c. When you place an order with us and during order process (including for payment and order delivery);
d. When you contact us directly via email, phone, post, sms or via our chat function;
e. When you browse and use our website (before and after you create an account with us)
f. Notify you of changes or updates to our services.
1.3. We also collect information from third party websites, such as advertising platforms and our fraud detection provider. However, all payments made via our website will go through a third party payment processor such as Barclaycard payment gateway and as such; we will have no access to this data.
2. INFORMATION THAT WE COLLECT FROM YOU
2.1. As part of our commitment to the privacy of our customers and visitors to our website more generally, we want to be clear about the sort of information we will collect from you.
2.2. When you visit the website or make order through the hungrybuddy.co.uk, you are asked to provide information about your name, contact details, delivery address, order details and credit or debit card payment information.
2.3. We also collect information about usage of the website and information about you messages you post to the website or when you contact us or provide us with Reviews, including via email, letter, phone or chat function. If you contact us by phone, we record the all call for training and service improvement purposes, and make notes in relation to your call.
2.4. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our website or mobile application.
2.5. We also collect technical information about your use of our website through a mobile device, for example, location data, carrier and performance data such as mobile payment methods, interaction with other retail technology such as use of QR codes, NFC tags or use of mobile vouchers. This information may be collected and used by us automatically if you use the website through your mobile device(s) via hungrybuddy.co.uk mobile application, through your mobile’s browser or otherwise.
3. USE OF YOUR INFORMATION
3.1. We will only process the data we collect about you if there is reason for doing so, and if that reason is permitted under data protection law. We may have a lawful basis for processing your information, if we need to process your information in order to provide you with the service you have requested or to enter into a contract.
3.2.1. To enable us to provide you with access to the relevant part of the website;
3.2.2. To supply the services you have requested;
3.2.3. To enable us to collect payment from you; and
3.2.4. To contact you where necessary concerning our services, such as to resolve issues you may have with your order.
3.3. We also process your data where we have a justifiable reason for doing personalization of our website and service, processing data including making it faster and easier for you to place orders. We have listed reasons below;
3.3.1. Improve the effectiveness and quality of our website and service that our customers can expect from us in the future;
3.3.2. to tailor content that we or our third party restaurant or advertising partners display to you, so that we can show you restaurants which are in your area or make sure you see the advertising which is most relevant to you;
3.3.3. If you submit comments and review regarding the website and the services, we may use such comments and review on the website and in any marketing or advertising materials.
3.3.4. to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
3.3.5. to enforce our contractual terms with you and any other agreement, and for the exercise or defense of legal claims and protect the rights of Hungry Buddy, restaurant partners or others, including to prevent fraud;
3.3.6. to analyses your activity on our website so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
4. DISCLOSURES OF YOUR INFORMATION
4.1. The information we collect about you will transfer to and saved on our servers located within the United Kingdom. We are very careful and transparent about whom else your personal information is shared with;
4.2. Sharing your personal information: We share your personal information with other Hungry Buddy Limited group companies only where necessary for the purposes set out in section 3.
4.3. Sharing your personal information with third parties: We share your personal information with the types of third party providers service whom we share your personal information with include;
4.3.1. Online payment providers and fraud detection providers: for the purposes of providing services to us, when they process personal information such as credit card payments or us, provide support services to you or carry out fraud checks for us;
4.3.2. Cloud and IT service providers: for the purposes of data storage and analysis;
4.3.3. Restaurant partners: when you have placed order with so that they can fulfill your order, be made aware of any food allergies you have volunteered to inform them about, resolve issues or improve their services;
4.3.4. ustomer support partners: who will help us to resolve any issues you may have with our website or services;
4.3.5. Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on behalf of Hungry Buddy Limited;
5. INTERNATIONAL TRANSFERS OF DATA
5.1. Your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
5.2. We use the EU approved Standard Contractual Clauses;
Please contact us using the contact details above if you need further information on the countries to which personal data may be transferred and the specific mechanism use by us when transferring your personal data out of the European Economic Area.
6. SECURITY OF YOUR PERSONAL INFORMATION
6.1. We will take reasonable technologies policies to ensure prevent the loss, misuse or alteration of your personal information we hold about you is suitably protected;
6.2. We will store all the personal information you provide on our secure password and firewall protected servers. We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage.
6.3. Where you have chosen a password that allows you to access certain part of the website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
6.4. All the data transmission of information via the internet is not completely secure. We will take steps to protect your information. We cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
7. YOUR DATA PROTECTION RIGHTS
Hungry Buddy respects your privacy and data protection rights. Summary of your rights in respect of the personal information of yours which we handle below;
7.1. We provide you with the website access to review or update your personal information at any time through your account. If you wish to request delete your personal information, you can contact us by using the “contact us” form below.
7.2. You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can contact us by using the “contact us” form below.
7.3. You have the right to opt-out of receiving marketing communications we send you any time. You can unsubscribe functionality in the communication you receive or by amending your profile accordingly.
7.4. You have right to “block” or “suppress” further use of your information. When processing is restricted, we can still store your information, but will not use it further.
7.5. You have the right to lodge a complaint about the way we handle or process you information with the national data protection authority.
8. DATA RETENTION
Hungry Buddy will retain your personal information where we have an ongoing legitimate business need to do so, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations.
If you object to us processing certain categories of your personal information including in relation to receiving marketing communications from us, we will retain a record of you objection to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
Hungry Buddy will destroy or permanently anonymous your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
10. HOW TO CONTACT US
By email at: firstname.lastname@example.org
By post: Hungry Buddy Limited 17 Warwick Road, Batley, West Yorkshire, WF17 6BU
Hungry Buddy is the controller of your personal information entity in the country in which you use our website and services.