Privacy policy

HUNGRY BUDDY PRIVACY POLICY - CONSUMER

INTRODUCTION

We at Hungry Buddy Limited (“we”, “our”, “us” or “Hungry Buddy”) we are committed to protecting the privacy of all visitors of our website www.hungrybuddy.co.uk or mobile applications, platform or device (together, the “our sites”).

Please read the following privacy policy that explains how Hungry Buddy use and protect your information. By using our services you agree to Hungry Buddy using your personal information as described in this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

1. HOW WE COLLECT YOUR INFORMATION

    1.1. We collect your personal information depending upon your use of our Website to place an order. We also look at how visitors use our Website, or all of the following personal                and non-personal data to help us improve our services and optimize customer experience.

     1.2. We collect information:

            a. When you create a Hungry Buddy account with us or you change your account settings;

            b. Identify you when you sign-in to your account (name, address, IP address, operating system, web browser type and version)

            c. When you place an order with us and during order process (including for payment and order delivery);

            dWhen you contact us directly via email, phone, post, sms or via our chat function;

            eWhen you browse and use our website (before and after you create an account with us)

             f. Notify you of changes or updates to our services.

     1.3. We also collect information from third party websites, such as advertising platforms and our fraud detection provider. However, all payments made via our website will go                    through a third party payment processor such as Barclaycard payment gateway and as such; we will have no access to this data.

2. INFORMATION THAT WE COLLECT FROM YOU

     2.1. As part of our commitment to the privacy of our customers and visitors to our website more generally, we want to be clear about the sort of information we will collect from you.

     2.2. When you visit the website or make order through the hungrybuddy.co.uk, you are asked to provide information about your name, contact details,   delivery address, order                  details and credit or debit card payment information.

     2.3. We also collect information about usage of the website and information about you messages you post to the website or when you contact us or provide us with Reviews,                     including via email, letter, phone or chat function. If you contact us by phone, we record the all call for training and service improvement purposes, and make notes in relation to             your call.

     2.4. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are              accessing our website or mobile application.

     2.5. We also collect technical information about your use of our website through a mobile device, for example, location data, carrier and performance data such as mobile payment        methods, interaction with other retail technology such as use of QR codes, NFC tags or use of mobile vouchers. This information may be collected and used by us automatically if            you use the website through your mobile device(s) via hungrybuddy.co.uk mobile application, through your mobile’s browser or otherwise.

3. USE OF YOUR INFORMATION

     3.1. We will only process the data we collect about you if there is reason for doing so, and if that reason is permitted under data protection law. We may have a lawful basis for                     processing your information, if we need to process your information in order to provide you with the service you have requested or to enter into a contract.

     3.2. Personal information submitted to us via our website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We use your information:

            3.2.1. To enable us to provide you with access to the relevant part of the website;

            3.2.2. To supply the services you have requested;

            3.2.3. To enable us to collect payment from you; and

            3.2.4. To contact you where necessary concerning our services, such as to resolve issues you may have with your order.

     3.3. We also process your data where we have a justifiable reason for doing personalization of our website and service, processing data including making it faster and easier for                 you to place orders. We have listed reasons below;

            3.3.1. Improve the effectiveness and quality of our website and service that our customers can expect from us in the future;

            3.3.2. to tailor content that we or our third party restaurant or advertising partners display to you, so that we can show you restaurants which are in your area or make sure you                  see the advertising which is most relevant to you;

            3.3.3. If you submit comments and review regarding the website and the services, we may use such comments and review on the website and in any marketing or advertising                  materials.

            3.3.4. to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;

            3.3.5. to enforce our contractual terms with you and any other agreement, and for the exercise or defense of legal claims and protect the rights of Hungry Buddy, restaurant                      partners or others, including to prevent fraud;

            3.3.6. to analyses your activity on our website so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us                       to prevent fraud;

4. DISCLOSURES OF YOUR INFORMATION

     4.1. The information we collect about you will transfer to and saved on our servers located within the United Kingdom. We are very careful and transparent about whom else your            personal information is shared with;

     4.2. Sharing your personal information: We share your personal information with other Hungry Buddy Limited group companies only where necessary for the purposes set out                  in section 3. 

     4.3. Sharing your personal information with third parties: We share your personal information with the types of third party providers service whom we share your personal                            information with include;

            4.3.1. Online payment providers and fraud detection providers: for the purposes of providing services to us, when they process personal information such as credit card                                payments or us, provide support services to you or carry out fraud checks for us;

            4.3.2. Cloud and IT service providers: for the purposes of data storage and analysis;

            4.3.3. Restaurant partners: when you have placed order with so that they can fulfill your order, be made aware of any food allergies you have volunteered to inform them                              about, resolve issues or improve their services;

            4.3.4. ustomer support partners: who will help us to resolve any issues you may have with our website or services;

            4.3.5. Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on behalf of Hungry                       Buddy Limited;

Hungry Buddy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our privacy policy when it is transferred to third parties.

5. INTERNATIONAL TRANSFERS OF DATA

The information that we collect may be stored and processed in and transferred on our servers located within the United Kingdom. Between any of countries in which we operate in order to enable us to use the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.

     5.1Your personal data is transferred to countries that have been deemed to provide an adequate         level of protection for personal data by the European Commission;

     5.2. We use the EU approved Standard Contractual Clauses;

Please contact us using the contact details above if you need further information on the countries to which personal data may be transferred and the specific mechanism use by us when transferring your personal data out of the European Economic Area.

6. SECURITY OF YOUR PERSONAL INFORMATION

    6.1. We will take reasonable technologies policies to ensure prevent the loss, misuse or alteration of your personal information we hold about you is suitably protected;

     6.2. We will store all the personal information you provide on our secure password and firewall protected servers. We take steps to protect your information from unauthorized                 access and against unlawful processing, accidental loss, destruction and damage.

     6.3. Where you have chosen a password that allows you to access certain part of the website, you are responsible for keeping this password confidential. We advise you not to share        your password with anyone.

     6.4. All the data transmission of information via the internet is not completely secure. We will take steps to protect your information. We cannot guarantee the security of your data          transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent                      unauthorized access.

7. YOUR DATA PROTECTION RIGHTS

Hungry Buddy respects your privacy and data protection rights. Summary of your rights in respect of the personal information of yours which we handle below;

     7.1. We provide you with the website access to review or update your personal information at any time through your account. If you wish to request delete your personal                                information, you can contact us by using the “contact us” form below.

     7.2. You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can         contact us by using the “contact us” form below.

     7.3. You have the right to opt-out of receiving marketing communications we send you any time. You can unsubscribe functionality in the communication you receive or by                        amending your profile accordingly.

     7.4. You have right to “block” or “suppress” further use of your information. When processing is restricted, we can still store your information, but will not use it further.

     7.5. You have the right to lodge a complaint about the way we handle or process you information with the national data protection authority.

8. DATA RETENTION

Hungry Buddy will retain your personal information where we have an ongoing legitimate business need to do so, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations.

If you object to us processing certain categories of your personal information including in relation to receiving marketing communications from us, we will retain a record of you objection to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

Hungry Buddy will destroy or permanently anonymous your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

9. CHANGES TO OUR PRIVACY POLICY

Any changes to Hungry Buddy privacy policy will be posted to the website and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: 01st October 2018

10. HOW TO CONTACT US

If you have any question or concerns about this Privacy Policy or our respect of the personal information of yours which we handle, please contact our Privacy team:

By email at: support@hungrybuddy.co.uk

By post:   Hungry Buddy Limited   17 Warwick Road, Batley, West Yorkshire, WF17 6BU

Hungry Buddy is the controller of your personal information entity in the country in which you use our website and services.